Terms of Use

Arrowhead Evaluation Services, Inc.

Last Updated on October 14, 2025

These Terms of Use describe your rights and responsibilities when using the ARROWHEAD EVALUATION SERVICES, INC. website. Please read them carefully.

1. Introduction and Acceptance of Terms

The website on which these Terms of Use are posted, www.arrowheadeval.com, (including any of its related or affiliated websites, mobile sites and related applications) (all site features collectively, the "Site") and the related services, features, functionality and content of the Site, including but not limited to, images, video, live content feeds and on-demand streams, software and other related downloads, the Site's social networking applications, forums and blogs, if any (collectively, the "Content"), is provided by ARROWHEAD EVALUATION SERVICES, INC. ("AES", "we" or "our"). The terms and conditions set forth in these Terms of Use (these "Terms of Use") and in the AES Privacy Policy (found here: Privacy Policy Arrowhead Evaluation Services, Inc. – Arrowhead Evaluation Services) (collectively, the "Policies"), govern your use of the Site. These Terms of Use constitute a written agreement regarding your use of the Site that affects your legal rights and obligations. By using the Site, you agree to abide by and will comply with the Policies and any modifications thereto that are posted.

2. Site Content

AES provides comprehensive, objective, unbiased and evidence-based medical evaluations and file reviews medical-legal evaluation services, primarily in the areas of workers' compensation cases, civil litigation, and disability retirement (the "Services"). Through the Site, users can request evaluations, communicate with our team as part of the evaluation process, and apply to become a Qualified Medical Examiner ("QME") with AES.

3. Ownership

The Site (including modifications) and all right, title and interest in and to the Content available through the Site are owned and controlled by AES. The Site is protected by U.S. and international copyright, trademark, patent or other intellectual property rights and laws to the fullest extent possible. The Content and other features of the AES website as well as the selection, arrangement, assembly, compilation and/or enhancement of the Content and any modifications, are owned by or licensed to AES.

4. General Use of the Site – Permissions and Restrictions

Information about our customers is important to us and we are not in the business of selling this information to others. We share customer information only as set forth below and with subsidiaries that the Company controls or its parent company and that are either subject to this Policy or that follow practices that are at least as restrictive as those described in this Policy.

4.1 Age Restrictions. You must be at least eighteen (18) years of age or be an emancipated minor to participate in the various features of the Site, to upload any User Content such as any personally-identifying information on or passed through the Site, to participate in promotions, complete a survey, subscribe to a newsletter; and/or to sign up for our Services or apply to become a QME on the Site. If you are under the age of eighteen (18), you may only use this Site with the involvement of a parent or guardian who takes responsibility for your use and agrees to the Policies. If we discover that we have collected any personally-identifying information from someone under the age of eighteen (18) without prior parental or guardianship consent, we will remove that information from our database(s) as soon as possible.

4.2 Personal Use Only. You may use our Site only for personal purposes. You must not access or use for any commercial purposes any part of our Site or any products, Services, Content or materials available through our Site. Unless expressly agreed in writing by AES, you may not access or purchase any Content, product or Service from our Site for resale or redistribution in any format. If you wish to make any use of the Content or material on our Site or purchase any product or Service from our Site other than solely for personal, non-commercial, purposes, please address your request to: webmaster@arrowheadeval.com. We reserve the right to refuse any such request at our sole discretion.

4.3 Prohibited Activities. You may use the Site only for lawful purposes and in accordance with these Terms of Use. Therefore, you agree not to:

  • Provide inaccurate, deceptive, or incomplete information in any forms, evaluations, or other submissions;
  • Copy, alter, reproduce, create derivative works, remove, republish, post, publicly perform, publicly display, distribute, modify, broadcast, download, transmit, license or commercially exploit, in whole or in part, except as expressly permitted by AES herein or by the respective Content owner as applicable and as permitted in any required end user license agreement if any provided that you include without any modification or alteration all copyright and other propriety notices contained in the Content;
  • Use our Services in a way that infringes upon the privacy rights of others, including but not limited to the misuse or unauthorized disclosure of protected health information ("PHI");
  • Disable, circumvent or otherwise interfere with security features of the Site or other features that prevent or restrict use or copying of any Content;
  • Use the Site to generate unsolicited email advertisements or spam, to conduct or promote any illegal activity, for political campaigning, and/or soliciting support for legislative or other related initiatives; and
  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm AES or users of the Site or expose them to liability.

If you print, copy, modify, download or otherwise use, distribute or provide any other person with access to any part of our Site or any of our products and services in breach of these Terms of Use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to our Site or any content on our Site is transferred to you, and all rights not expressly granted are reserved by AES. Any use of our Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

4.4 Passwords. To the extent a password is provided to you for access to all or a portion of the Site, you agree to keep your password confidential and to notify AES promptly if such password is lost, stolen or compromised. You acknowledge that you are fully responsible for all activities which occur under your password.

5. User Generated Content

The Site may contain interactive areas such as comment sections, discussion forums, blogs, bulletin boards or other interactive sections ("Interactive Sections") that contain user generated content provided by users, including text, photos, videos or other materials and/or content ("User Content"). You are solely responsible for your use of any Interactive Sections and your use of them is at your own risk. All User Content will be considered non-confidential and non-proprietary, and AES is free to use, copy, disclose, distribute and otherwise exploit any such User Content for any purpose that is not inconsistent with our Policies.

You are solely responsible for the User Content that you provide and any consequences of AES posting, publishing or otherwise distributing them. By submitting your User Content to the Site, you affirm, represent, and/or warrant that:

  • The User Content is your own original work and/or you own or have the necessary rights to distribute and use the User Content on the Site in the manner contemplated by the Site and these Terms of Use;
  • You own or have the rights, necessary licenses, consents and permissions for the upload, use and/or authorization for the use of all intellectual property or proprietary rights, including privacy and publicity rights, in and to any and all User Content to enable inclusion, distribution and other use of the User Content on the Site in the manner contemplated by the Site and these Terms of Use;
  • You have the written consent, release, and/or permission of each and every individual person in the User Content to use the name or likeness of each and every such identifiable individual person to enable inclusion, distribution and use of the User Content in the manner contemplated by the Site and these Terms of Use;
  • The User Content does not violate or infringe upon the rights of any person or entity;
  • The User Content does not violate any laws, rules or regulations;
  • The User Content is not an endorsement, express or implied, of any party, product or other entity;
  • The User Content is not in any way abusive, derogatory, defamatory, invasive of privacy or publicity rights, harmful to children, vulgar, profane, lewd, obscene, offensive, pornographic, threatening, harassing, violent, racist or hateful, nor does it encourage conduct that would be considered a criminal offense, or give rise to civil liability; and
  • You have not received payment or consideration of any kind for submitting the User Content to AES for posting on the Site or otherwise.

Unless you obtain a separate written agreement with AES, AES does not claim ownership in User Content that you submit, however, by submitting User Content to AES, you hereby waive any and all moral rights in connection with the User Content and you grant AES and its licensees, a perpetual, worldwide, non-exclusive, royalty-free, and transferable license to use, reproduce, distribute, sub-license, modify, create derivative works of (including without limitation, to rename, edit, modify, reconfigure, reshape and use the User Content or portions thereof), publish, transfer, transmit, publicly display, publicly perform, host, index, cache, tag, encode, and/or adapt the User Content in any and all media formats and distribution channels, including, but not limited to, the AES services (including any promotion thereof), third party licensee web sites, over the air (on radio or television), and on mobile platforms, without payment and without further consent or notice. You further grant AES and its licensees the right to contact you in connection with your User Content and to use your name, geographic location and other information that you have provided with the User Content.

You also hereby grant each user of the Site a non-exclusive license to access your User Content through the Site, and to use, reproduce, distribute, create derivative works of, publish, transfer, transmit, publicly display and publicly perform such User Content (in whole or in part) as permitted through the Site and under these Terms of Use.

By submitting any User Content to the site, you are consenting to its display throughout the Site and for related promotional purposes.

AES does not endorse any User Content, or any opinions, recommendation or advice expressed therein, and expressly disclaims any and all liability in connection with User Content.

You acknowledge AES has no obligation to, and does not in the normal course of business, monitor or control any User Content that you post on the Site and that AES reserves the right to review and refuse to post, remove, screen or edit User Content at any time and for any or no reason in our absolute and sole discretion without prior notice, although we have no duty to do so. If we have questions/concerns about your User Content, we have the right, but not the duty, to contact you for further information, including, for example, to verify that you own the copyright or otherwise have the rights to post the User Content.

AES may terminate your access to the Site for uploading material in violation of these Terms of Use, at any time, without prior notice and in its sole discretion.

6. Changes to Site

6.1 Removal of Content. AES does not allow for the infringement of intellectual property rights, including copyrights, trademarks or patents, etc. on the Site, and AES will remove Content (including User Content) if properly notified that such Content infringes on another's intellectual property rights. AES reserves the right to remove Content (including User Content) without prior notice. Further, AES reserves the right to change or discontinue temporarily or permanently any Content, or related services available through the Site at any time without notice. AES will not be liable to you or any third party for any modification or discontinuance of the services therein.

6.2 Modifications. The terms listed within the Site may be modified by AES from time-to-time without notice. Continuing to use the Site after a modification has been made will indicate your acceptance of the revisions made. You should refer back to the Site for future updates and modifications.

7. Site Functions

7.1 Requesting Exams. Users may request exams for specific evaluation services through the Site. By submitting a request, you acknowledge that AES facilitates scheduling and administrative tasks but does not guarantee any specific outcomes from the exam process. You agree to provide accurate and relevant information, and AES reserves the right to approve or deny requests based on suitability. While we strive to ensure accuracy and reliability in our Services, we do not guarantee specific outcomes from evaluations and AES is not liable for any interpretations of exam results, and you agree to use the results in accordance with applicable laws and guidelines. Our Services may be subject to limitations, including geographic restrictions and other eligibility criteria, as outlined in these Terms of Use.

7.2 Use of Experts. We provide access to a network of qualified medical professionals across various specialties. These experts are carefully vetted to meet AES's standards for experience and expertise. By using the Site, you acknowledge that these experts are independent contractors and are not directly employed by AES. We facilitate connections and logistics but are not responsible for the professional services provided by these experts. You hereby agree to engage an expert at your own discretion and assume responsibility for any decisions based on their evaluations.

7.3 Joining Our Team. If you are a professional applying to join our team, you consent to our review of your qualifications, experience, and any other criteria we deem necessary. Submission of an application does not guarantee acceptance, and we reserve the right to accept or reject applicants at our discretion. Team members operate as independent contractors, not employees, and are responsible for maintaining required licenses, certifications, and standards of professionalism. Additional terms, confidentiality obligations, and policies may apply upon acceptance to ensure quality service for all users.

8. Intellectual Property

8.1 Trademarks. All trademarks, service marks, design marks, logos, positioning statements and trade names are proprietary to AES or the respective owner. All rights are reserved by the respective owners. You may not use any AES provided service marks, logos or graphics, without AES's prior written consent.

8.2 Copyrights. All rights, including any intellectual property rights therein, and to this Site, Content and associated materials are owned by or licensed to AES, or otherwise used by AES as permitted by applicable law or agreement. In the case of User Content, the contents are licensed to AES by the user as provided for herein.

If you are a copyright owner or an agent of a copyright owner and believe that any Content on the Site infringes upon your copyrights, you may submit a notification to AES's Designated Agent pursuant to the Digital Millennium Copyright Act ("DMCA") section 17 USC 512 (c) (3). Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see https://www.copyright.gov/ for details. All notifications of claimed copyright infringement should be sent to webmaster@arrowheadeval.com.

9. Links to Third Party Sites and Other Services

The Site may contain links to other Internet sites, applications and services maintained by third parties, over which AES has no control. AES does not endorse the content, operators, products or services of such sites, and AES is not responsible or liable for the content, operators, availability, accuracy, quality, advertising, products, services or other materials on or available from such third-party sites. You further acknowledge and agree that AES shall not have any liability whether direct or indirect or otherwise, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

AES services may also include certain embedded tools provided and controlled by third parties and governed by the terms and policies of the third parties. Please be aware that any third-party services are unrelated to AES and that your use of the third-party services is subject to the terms and policies of those specific services.

10. User's Obligations to Abide by Applicable Law

In connection with these Terms of Use of the Site, you shall abide by all applicable federal, state and local laws, including, but not limited to the laws regarding those such areas as libel, slander, defamation, trade libel, product disparagement, harassment, invasion of privacy, tort, obscenity, indecency, and copyright or trademark infringement ("Applicable Laws"). The Content may include intellectual property that is protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). Such Intellectual Property Laws generally prohibit the unauthorized reproduction, distribution or exhibition of all text, photographic and graphic (art and electronic) images, music, sound samplings and other protected materials. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.

11. Prohibition Against Outside Programming

You shall not post, transmit or make available in any way through the Site any software or other materials which contain a computer virus, trojan horse, worm or other outside programming. AES has no obligation to detect the presence of any such software or programming ("Rogue Programming"). Any downloading of software or other materials or any other use of the information on the Site is at your own risk. Adequate precautions should be taken to minimize any loss to your system caused by Rogue Programming, including use of anti-virus programs and proper backup of files.

12. Online Communications

Please note that any online communications may not be fully confidential. Some personnel of AES may, in the course of their regular duties, have access to communications for technical or operational purposes. AES may have access to such communications and may need to disclose any communications to the extent permitted or required by law.

13. Disclaimer of Warranties

YOUR USE OF THE SITE AND RELIANCE ON ITS CONTENT IS AT YOUR SOLE RISK. THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE . AES DOES NOT WARRANT THAT ANY CONTENT IS COMPLETE OR ACCURATE, THAT THE AES SERVICES WILL BE UNINTERRUPTED OR ERROR FREE AND/OR THAT ANY CONTENT IS FREE OF ERROR, BUGS OR MALICIOUS OR ROGUE SOFTWARE. NO ADVICE OR CONTENT OBTAINED BY YOU FROM OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE.

YOUR DOWNLOADING OF ANY CONTENT FROM OR THROUGH THE SITE IS AT YOUR OWN DISCRETION AND RISK. WITHOUT LIMITATION, YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

14. Release and Indemnity

YOU HEREBY RELEASE AND WAIVE ANY AND ALL CLAIMS AND/OR LIABILITY AGAINST AES AND/OR ITS AFFILITATES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE AES SITE. YOU ALSO AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS, AES AND ITS AFFILIATES, AND/OR LICENSORS, AND THEIR RESPECTIVE TRUSTEES, DIRECTORS AND EMPLOYEES FROM AND AGAINST, ANY AND ALL CLAIMS OR LIABILITY, INCLUDING COSTS AND ATTORNEYS' FEES, ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE AES WEBSITE OR FAILURE TO ABIDE BY APPLICABLE LAW.

15. Limitation of Damages

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL AES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OR INABILITY TO USE THE AES SITE, INCLUDING WITHOUT LIMITATION USE OF OR RELIANCE ON CONTENT AVAILABLE ON THE AES WEBSITE, INTERRUPTIONS, ERRORS, DEFECTS, MISTAKES, OMISSIONS, DELETIONS OF FILES, DELAYS IN OPERATION OR TRANSMISSION, NONDELIVERY OF CONTENT, DISCLOSURE OF COMMUNICATIONS OR ANY OTHER FAILURE OF PERFORMANCE.

16. Privacy Policy

AES is committed to protecting the privacy of users and the confidentiality of all personal data and PHI shared through the Site. Any information you submit, including scheduling requests, will be collected, stored, and used in accordance with our Privacy Policy which you can find here Privacy Policy Arrowhead Evaluation Services, Inc. – Arrowhead Evaluation Services and applicable privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA"). We implement technical and organizational measures to secure PHI and personal data against unauthorized access, disclosure, alteration, or destruction. All vendors who access or handle PHI sign a Business Associate Agreement (BAA) to ensure they adhere to these security standards.

17. General Provisions

17.1 Entire Agreement. The Policies constitute the entire agreement between you and AES and govern your use of the Site, superseding any prior version of these Terms of Use between you and AES with respect to the Site.

17.2 Governing Law and Venue. All parties hereby bound agree that these Terms of Use and the relationship between the parties shall be governed by the laws of the State of California without regard to its conflict of law provisions. In the event of any dispute that is not subject to binding arbitration, you and AES will submit to the personal jurisdiction of and exclusive venue in the federal and state courts located in and serving Sacramento County, California as the legal forum for any such dispute (except for small claims court actions which may be brought in the county where you reside). You hereby agree to submit to the personal jurisdiction of the courts located within Sacramento County, California and agree to waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

17.3 Binding Arbitration and Class Action Waiver. If you live in the U.S. or another jurisdiction which allows you to agree to arbitration, you and AES agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms of Use, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, validity or enforceability of these Terms of Use and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms of Use or this arbitration provision to the fullest extent permitted by applicable law (each a "Claim," and collectively the "Claims"). Claims will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of these Terms of Use as well as Claims that may arise after the termination of these Terms of Use.

This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and AES also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.

YOU AND AES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and AES are instead electing that all Claims shall be resolved by arbitration under this arbitration agreement, except as specified above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. Subject to this arbitration provision, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions of the subsection below related to batch arbitration. Notwithstanding anything to the contrary in this arbitration provision, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this subsection are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and AES agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in Alameda County, California. All other Claims shall be arbitrated or litigated in small claims court. This subsection does not prevent you or AES from participating in a class-wide settlement of claims.

17.4 Assignment. You may not transfer, subcontract, license or assign any rights or duties under, or interest in, these Terms of Use which are personal to you, without the prior written consent of AES.

17.5 Severability. If any term, condition or obligation of these Terms of Use, or the application of any term, condition or obligation to the parties or to any other persons (including firms, partnerships, corporations or any combination), is to any extent held invalid or unenforceable under any applicable legislation or rule of law, such holding will be applied only to that provision(s), with the remainder of these Terms of Use remaining in full legal force and effect.

17.6 Waiver. The express rights and remedies of AES set out in these Terms of Use are in addition to and will not limit any other rights and remedies available to AES at law or in equity. Any failure by AES to insist on strict performance and compliance by you of any term, right or remedy under these Terms of Use will not be construed as a waiver by AES of its right to require strict performance of any such term, right or remedy, and your duties with respect to such contractual performance will continue in full force and effect.

17.7 Attorney's Fees. In the event that any legal action or any other proceeding is commenced to enforce any provision of these Terms of Use or as a result of a breach, default or misrepresentation in connection with any provision of these Terms of Use, the successful or prevailing party shall be entitled, in addition to any other relief to which said party may be entitled, to recover actual attorneys' fees and costs incurred in such action or proceeding.

17.8 Successors and Assigns. You agree to be bound, as are your successors, executors, administrators and legal representatives, in respect of all terms, conditions and obligations pursuant to these Terms of Use.

If you have any questions about the AES Terms of Use, please contact AES at webmaster@arrowheadeval.com.